Shipping & Returns Policy
Every Upside & Down piece is made to order. Production generally takes 3–7 business days, followed by carrier transit time. Please allow approximately 1–3 weeks for most orders to arrive after purchase. This is an estimate, not a guaranteed delivery date. Shipping costs and available methods are displayed at checkout. Orders containing multiple items may arrive in separate packages.
When tracking information becomes available, we will provide it using the email address associated with your order. Address-change and cancellation requests must be sent immediately to perspective@upsideanddown.com. Orders can only be canceled while they remain under review. Once production begins, changes or cancellations may no longer be possible.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be resent because the address provided was incorrect or incomplete.
Carrier delays, severe weather, customs processing, and unusually high order volume may affect delivery times. If we cannot ship your order within the expected timeframe, we will contact you with a revised estimate and the option to cancel for a full refund. If your package appears lost, please contact perspective@upsideanddown.com with your order number within seven days after the estimated delivery date so we can investigate.
Return & Exchange Policy
Because our products are made to order, all sales are final. We do not accept returns, exchanges, or refunds for a change of mind, personal fit preference, or selecting the wrong size, design, or color. Please review the product information and size chart carefully before ordering. Keeping the original tags attached does not make an item eligible for return.
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact perspective@upsideanddown.com within seven days of delivery. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label.
Do not return an item without authorization. After the issue is reviewed and verified, we will provide an appropriate replacement or refund at no additional cost. Items that have been worn, washed, altered, stained, or damaged after delivery are not eligible for replacement or refund.
Nothing in this policy limits any rights that cannot legally be waived.